Terms & Conditions
Effective Date: July 15, 2026. Official terms and conditions governing ground transit, safari excursions, and cross-border services across Tanzania.
Service Contract Summary
By submitting an inquiry or booking a transfer, tour, safari, or cross-border transit with Easy Transfers Tanzania, you agree to comply with and be bound by the following Terms & Conditions. These terms define our booking procedures, pricing principles, deposit mandates, payment policies, cancellation guidelines, and mutual responsibilities on East African roadways.
1. Definitions
- Company: Refers to Easy Transfers Tanzania, operating private ground transport, airport shuttles, guided safari tours, and cross-border logistics.
- Customer / Passenger: Any individual, agent, or group inquiring about, reserving, or utilizing services provided by the Company.
- Service: Private airport transfers, intercity road transit, safari day trips, multi-day excursions, corporate chauffeur hire, or cross-border transportation.
- Booking Request / Inquiry: An initial submission made via our website, email, or WhatsApp requesting rate quotes or availability.
- Booking Confirmation / Voucher: The official written document issued by the Company confirming that availability has been secured and the required deposit received.
2. Booking Process
Submitting an inquiry through our website booking forms, email, or WhatsApp does NOT create a confirmed booking.
The official reservation workflow consists of five sequential steps:
- Customer submits a booking request or inquiry.
- Easy Transfers Tanzania reviews vehicle, driver, guide, or lodge availability.
- Customer receives an official quotation and deposit payment instructions.
- The required deposit payment is received by Easy Transfers Tanzania.
- The booking is officially confirmed and an official booking confirmation voucher is issued.
3. Deposits & Payment
Transfer Bookings:
- A 10% non-refundable deposit is required to confirm every transfer booking.
- The remaining 90% balance may be paid before pickup or directly to the driver on arrival.
- The deposit secures driver allocation, scheduling, and vehicle reservation.
Tour Experiences / Safaris:
- A 30% non-refundable deposit is required to confirm every experience booking.
- No booking is confirmed until the deposit has been received.
- The deposit secures national park permits, accommodation reservations, guides, and vehicle allocations.
- Balance Payment: The remaining 70% balance is due 30 days before departure. High-demand lodges or Zanzibar properties may require full balance payment up to 45 days before departure. Bookings made within 30 days of departure require full payment immediately upon confirmation.
Accepted Payment Methods:
- Bank Transfer
- Credit / Debit Card
- Mobile Money (M-Pesa, Tigo Pesa, Airtel Money)
- Cash on arrival ONLY if previously approved in writing (or for transfer 90% balance settlements). Where cash is authorized, payments are accepted in USD, EUR, GBP, or TSh. Due to Tanzanian commercial banking rules, USD banknotes printed prior to 2009 or with tears/stamps cannot be accepted.
4. Pricing
- Quote Validity: Quoted prices remain valid for the period specified in the official quotation issued to the customer.
- Price Revision Right: Before booking confirmation and deposit receipt, Easy Transfers Tanzania reserves the right to revise quotations if government taxes, national park entry fees, statutory fuel prices, ferry charges, or other mandatory third-party costs change.
- Confirmed Rate Guarantee: Once a booking confirmation voucher has been issued, the confirmed rate is locked and guaranteed against dynamic surge pricing or seasonal multipliers.
5. Booking Modifications
Requests to alter existing bookings are handled separately from cancellations:
- Minor Modifications (FREE): Minor adjustments do not incur any fee whenever reasonably possible. Examples include: pickup time adjustments, flight number updates, passenger name edits, contact information updates, small itinerary tweaks, and hotel location updates.
- Major Modifications (USD 50 Administration Fee): Major changes incur a USD 50 administration fee. Examples include: destination changes, changing safari routes, changing lodges or accommodation categories, changing transport types, changing travel dates requiring supplier renegotiation, and changing group size requiring re-booking. Major modifications are subject to supplier availability and any additional third-party costs.
6. Cancellation Policy
Transfer Cancellation Policy:
- The 10% deposit is always non-refundable in all circumstances.
- Cancellation more than 24 hours before pickup: The 10% deposit remains non-refundable, but the remaining 90% balance is not payable.
- Cancellation within 24 hours of pickup: The 10% deposit is forfeited.
- No-Show: The deposit is forfeited.
Experience / Safari Cancellation Policy:
The initial 30% deposit is non-refundable in all circumstances.
Cancellation fees based on notice prior to departure date:
| Notice Period Before Departure | Cancellation Fee |
|---|---|
| 90+ days | Loss of 30% deposit only |
| 61–89 days | 30% of total booking value |
| 41–60 days | 40% of total booking value |
| 21–40 days | 50% of total booking value |
| 11–20 days | 60% of total booking value |
| 2–10 days | 70% of total booking value |
| Within 48 hours or No-Show | 100% of total booking value |
7. Refund Policy
Where refunds are applicable under these Terms & Conditions:
- Refunds exclude bank processing charges.
- Refunds exclude payment gateway processing fees.
- Refunds will be processed within 5–10 business days using the original payment method.
8. Customer Responsibilities
- Accurate Details: Passengers must declare accurate passenger counts, luggage specifications (including oversized safari gear), flight numbers, and contact credentials.
- Punctuality: Passengers are expected to be ready at the designated pickup location at the scheduled departure time.
- Travel Documentation: For cross-border transits and national park entries, passengers are solely responsible for securing valid passports, entry visas, health certificates (e.g. yellow fever), and customs clearances.
9. Company Responsibilities
- Fleet & Safety Standards: The Company agrees to supply clean, roadworthy passenger vehicles driven by professional English and Swahili speaking chauffeurs and guides.
- Vehicle Replacements: In the event of an unforeseen mechanical breakdown, the Company will arrange a replacement vehicle of equivalent or superior category as quickly as operationally feasible.
10. Flight Delays
Commercial flight arrivals are monitored whenever flight information has been provided during the booking process. Reasonable flight delays will be accommodated whenever operationally possible to realign chauffeur pickup schedules.
11. Force Majeure
Easy Transfers Tanzania shall not be held liable for delays, itinerary alterations, or inability to perform services resulting from events beyond reasonable control, including extreme weather events, flash flooding, national park road washouts, unannounced wildlife migration blockades, civil unrest, or commercial flight cancellations and rerouting.
12. Third-Party Suppliers
Services supplied by third-party vendors (such as national park authorities, ferry operators, hotel lodges, or external activity providers) are subject to the respective vendor terms, rules, and non-refundable fee policies.
13. Limitation of Liability
High-value personal effects, cameras, cash, electronics, and travel documents remain at the passenger's sole risk. Passengers are strongly advised to purchase comprehensive travel and medical insurance.
14. Privacy
Personal information collected during the inquiry and booking process is processed strictly in accordance with our Privacy Policy to coordinate transit logistics, issue booking confirmation documentation, and fulfill legal requirements.
15. Governing Law (United Republic of Tanzania)
These Terms & Conditions are governed by and construed in accordance with the laws of the United Republic of Tanzania. Any disputes arising out of ground transits, guided tours, or contract interpretations shall first be sought to be resolved amicably through direct consultation, or submitted to the exclusive jurisdiction of the courts of Tanzania in Arusha.
Contact Information
Our operations desk is available to answer any questions regarding these Terms & Conditions or to assist with your booking: