Cancellation & Refund Policy
Effective Date: July 15, 2026. Official deposit mandates, cancellation notice schedules, modification guidelines, and refund procedures.
Policy Framework Overview
Easy Transfers Tanzania is committed to transparent, reliable, and fair booking terms. Submitting a request initiates an inquiry. Bookings are officially confirmed upon availability verification, receipt of the required confirmation deposit, and issuance of an official confirmation voucher.
1. Transfer Bookings Deposit & Cancellation Policy
Deposit Requirement:
- A 10% non-refundable deposit is required to confirm every transfer booking.
- The remaining 90% balance may be paid before pickup or directly to the driver on arrival.
- The deposit secures driver allocation, scheduling, and vehicle reservation.
Transfer Cancellation Schedule:
- Deposit Status: The 10% deposit is always non-refundable in all circumstances.
- Cancellation More Than 24 Hours Before Pickup: The 10% deposit remains non-refundable. The remaining 90% balance is not payable.
- Cancellation Within 24 Hours of Pickup: The 10% deposit is forfeited.
- No-Show: The deposit is forfeited.
2. Tour Experiences & Safaris Policy
Booking Deposit & Balance Payment:
- A 30% non-refundable deposit is required to confirm every experience/safari booking.
- No booking is confirmed until the deposit has been received.
- The deposit secures national park permits, accommodation, guides, and vehicle allocations.
- Balance Payment: The remaining 70% balance is due 30 days before departure. High-demand lodges or Zanzibar properties may require full payment up to 45 days before departure. Bookings made within 30 days require full payment immediately.
Experience Cancellation Schedule:
The initial 30% deposit is non-refundable in all circumstances.
| Notice Period Prior to Departure | Cancellation Fee Applicable |
|---|---|
| 90+ days | Loss of 30% deposit only |
| 61–89 days | 30% of total booking cost |
| 41–60 days | 40% of total booking cost |
| 21–40 days | 50% of total booking cost |
| 11–20 days | 60% of total booking cost |
| 2–10 days | 70% of total booking cost |
| Within 48 hours or No-Show | 100% of total booking cost |
3. Booking Modifications
Requests to modify an existing booking are handled separately from cancellations:
- Minor Modifications (FREE): Minor modifications remain FREE whenever reasonably possible. Examples include: pickup time adjustments, flight number updates, passenger name edits, contact information updates, small itinerary tweaks, and hotel location updates.
- Major Modifications (USD 50 Administration Fee): Major modifications incur a USD 50 administration fee. Examples include: destination changes, changing safari routes, changing lodges or accommodation categories, changing transport types, changing travel dates requiring supplier renegotiation, and changing group size requiring re-booking. Major modifications are subject to supplier availability and any additional third-party costs.
4. Refund Policy
Where refunds are applicable under our policy terms:
- Refunds exclude bank processing charges.
- Refunds exclude payment gateway processing fees.
- Refunds are processed within 5–10 business days using the original payment method.
5. Accepted Payment Methods
- Bank Transfer
- Credit / Debit Card
- Mobile Money (M-Pesa, Tigo Pesa, Airtel Money)
- Cash on arrival ONLY if previously approved in writing (or for transfer 90% balance settlements). Where cash is authorized, payments are accepted in USD, EUR, GBP, or TSh. Due to Tanzanian commercial banking rules, USD banknotes printed prior to 2009 or with tears/stamps cannot be accepted.
6. Flight Delays & Waiting Periods
Commercial flight arrivals are monitored whenever flight details are provided during booking.
- Airport Waiting Time: Chauffeurs wait up to 90 minutes after actual flight landing time free of charge. If uncommunicated after 90 minutes, the trip is deemed a no-show.
- Hotel / Lodge Pickups: Chauffeurs wait up to 30 minutes at the designated hotel lobby or address. If uncommunicated after 30 minutes, the trip is deemed a no-show.
- No-Show Result: No-shows result in forfeiture of the deposit paid.
Need immediate dispatch support?
If you need to submit a cancellation request, modify your schedule, or verify a booking status, contact our active operations desk: